Frequently Asked Questions
Find the answers to some of our FAQ’s below. If you need more information, please contact us.
HOW DO I BOOK?
You can book directly with us by calling us toll-free at 1-800-420-5731 or direct at 1-758-459-7037 and speak to our friendly front desk staff to reserve your villa. You can also book online using our online reservation system. Just click “Book Now” on our website.
DO YOU OFFER ANY PACKAGE DEALS OR SPECIAL OFFERS?
Yes, we frequently have new packages and promotions on our website. Please see our special offers page to learn more.
WHAT MAKES STONEFIELD DIFFERENT FROM OTHER RESORTS IN THE PITONS AREA?
The location is simply one of the most stunning in the world. The energy is like no other. Pre historic rock carvings reinforces the property as a chosen place by early inhabitants for its extraordinary energy and fertility. You instantly relax when you arrive. The resort is located on a lush, gentle hillside with unbeatable views of the Caribbean Sea, Pitons, and tropical forests. It has the most dramatic and closest direct view of Petit Piton with each spacious villa offering secluded privacy and tranquility. Our focus at Stonefield is on wellness and relaxation, and we’ve built an atmosphere that is peaceful and rejuvenating. Stonefield Resort also offers the best value for St. Lucia luxury accommodations and services.
WHAT IS YOUR CANCELLATION POLICY?
Cancellations may be made at no charge anytime up until 30 days prior to the date of arrival. A cancellation fee of 2 nights will be charged for cancellations or change of dates made less than 30 days (but more than 7 days) prior to the date of arrival. Cancellations are not permitted within 7 days of the date of arrival—such cancellations or ‘no-shows’ will be charged the full amount of the booking.
CHRISTMAS SEASON POLICY:
For cancellations made less than 60 days (but more than 7 days) prior to arrival during the Christmas/New Year Season (December 23 – January 4) 50% of the total accommodation payment is forfeited plus the initial deposit.
HOW DO I PAY FOR MY HOTEL RESERVATIONS?
IS YOUR RESORT KID-FRIENDLY?
Stonefield Resort is an adults-only resort. If you are looking for a kid-friendly resort, we would be happy to suggest some alternatives, just give us call at 1-800-420-5731.
WHAT IS THE BEST CURRENCY TO BRING TO THE RESORT?
All business at Stonefield Villa Resort is carried out in USD.
DO YOU OFFER A SHUTTLE TO AND FROM THE AIRPORT?
Yes, we provide transfers to and from Hewanorra International Airport (UVF) at the rate of $80 USD each way for 1 to 2 passengers (additional passengers are an additional $15). We also provide transfers to or from George Charles Airport (SLU) at a rate of $100 USD each way (additional passengers are an additional $20). Please contact us to arrange airport transportation in advance of your arrival.
HOW LONG IS THE DRIVE FROM THE AIRPORT?
We are about a 45-minute drive (27 km) from Hewanorra International Airport. It’s an incredibly scenic drive that follows the coastline of the Caribbean Sea; however, roads along this route are winding, so be prepared for a ride that’s a bit more turbulent than you might be used to on North American roads.
WHAT LANGUAGE IS SPOKEN IN ST. LUCIA?
St. Lucia’s official language is English, but the prevailing language amongst the St. Lucian population is St. Lucian Creole French. Our resort staff are happy to communicate with you in English or French.
DINING & DRINKS
IS STONEFIELD VILLA RESORT “ALL-INCLUSIVE”?
Stonefield is not an ‘all-inclusive’ resort, however we offer all-inclusive packages. Your stay does include a complimentary daily breakfast and a number of other perks and services beyond accommodation. Head to our Special Offers page to learn more.
ARE ANY MEALS INCLUDED WITH MY STAY?
We offer complimentary cooked-to-order or à la carte breakfast, served daily at our Mango Tree Restaurant from 7:30am to 10:00am.
CAN YOU ACCOMMODATE SPECIAL DIETARY REQUIREMENTS?
Yes, we are happy to accommodate your dietary needs or restrictions—simply let us know upon check-in and be sure to alert your server before ordering. If your dietary restrictions are of a more serious medical nature, please contact us in advance of your stay to confirm that we can safely accommodate them.
DO YOU OFFER A SPECIAL MENU FOR VEGANS OR VEGETARIANS?
Yes, we offer excellent vegetarian options suitable for vegans. Learn more about our cuisine options.
WHAT ARE THE DINING HOURS AT THE MANGO TREE FOR LUNCH AND DINNER?
Mango Tree Restaurant lunch and dinner times are as follows: Lunch 12:00pm – 4:00pm, Dinner 6:30pm – 9:30pm. A snack meu is offered in between meals.
ARE RESERVATIONS REQUIRED TO DINE AT THE MANGO TREE RESTAURANT?
Reservations are recommended, but not required. If you would like to make reservations before you arrive, please email firstname.lastname@example.org or call us toll-free at 1-800-420-5731.
DOES THE RESTAURANT HAVE A DRESS CODE?
There is no strict dress code at Mango Tree, however bathing suits and swimming trunks are not allowed in the dining areas. Casual resort wear is acceptable. Elegantly casual is recommended for dining.
ARE YOUR INGREDIENTS LOCALLY SOURCED?
Yes. Our talented local chefs source most of our ingredients locally and also from our own fruit and vegetable plots, allowing us to serve the absolute freshest plates and support our community.
ARE YOU ABLE TO COOK FISH THAT I CATCH MYSELF?
We are happy to prepare your fresh catch however you like as part of your meal at Mango Tree.
DO THE VILLAS COME WITH AIR-CONDITIONING?
IS THERE WI-FI?
ARE THERE ONLY OUTDOOR SHOWERS? WHAT IF IT’S RAINING OR COLD?
CAN I PLUG MY NORTH AMERICAN DEVICES INTO THE POWER OUTLETS?
WHAT IS INCLUDED IN THE KITCHEN FACILITIES FOR EACH VILLA?
IS SMOKING PERMITTED AT THE RESORT?
ARE THERE TVs IN THE VILLAS?
IS THE TAP WATER IN THE VILLAS SAFE TO DRINK?
DO YOU OFFER ROOM SERVICE?
DO YOU OFFER VILLA UPGRADES?
DOES THE VILLA HAVE A PHONE?
WHAT SPA SERVICES DO YOU OFFER?
DO I NEED TO MAKE A RESERVATION FOR SPA TREATMENTS?
DOES THE SPA OFFER PACKAGES OR SPECIALS?
HOW DO I BOOK A RETREAT?
Weddings & Elopements
CAN I PLAN MY WEDDING AT STONEFIELD? WHAT IS INCLUDED?
HOW LONG WILL WE HAVE TO BE ON THE ISLAND BEFORE OUR MARRIAGE?
WILL MY WEDDING BE LEGALLY RECOGNIZED IN MY HOME STATE OR COUNTRY?
IS THERE A SALON/HAIRSTYLIST ONSITE?
CAN WE PURCHASE GIFTS FOR THE COUPLE?
CAN CHILDREN ATTEND MY WEDDING CELEBRATION?
MUST ALL WEDDING GUESTS STAY AT THE RESORT?
DO YOU ACCOMMODATE BOTH CIVIL AND RELIGIOUS WEDDING CEREMONIES?
DO YOU OFFER CATERING, PHOTOGRAPHY OR ENTERTAINMENT SERVICES FOR MY WEDDING? CAN I BRING IN MY OWN VENDORS?
WHAT SORT OF DOCUMENTS DO I NEED TO BRING WITH ME IN ORDER TO MARRY IN ST. LUCIA?
DO YOU OFFER ANY DISCOUNTS FOR WEDDING PARTY GROUP BOOKINGS AT THE RESORT?
DO I NEED TO BRING MY OWN DECORATIONS?
DOES STONEFIELD OFFER HONEYMOON SPECIALS?