Frequently Asked Questions
Find the answers to some of our FAQ’s below. If you need more information, please contact us.
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Reservations & General Information
A. The easiest and most secure way to book your stay at Stonefield Villa Resort is to book directly with us by calling us toll-free at 1-800-420-5731 and speak to our friendly front desk staff to reserve your villa. Alternatively, you can also book online using our online reservation system.
A. Yes, we frequently have new packages and promotions to offer. Please see our special offers page to learn more.
A. o Unlike other local resorts, Stonefield is not a beach resort. We are located on a lush, secluded hillside with unbeatable views of the Caribbean Sea, Pitons, and rainforest, offering a greater sense of privacy and tranquility. Our focus at Stonefield is on wellness and relaxation, and we’ve built an atmosphere that is peaceful and rejuvenating. Stonefield Resort also offers the best value for St. Lucia luxury accommodations and services.
A. Cancellations may be made at no charge anytime up until 30 days prior to the date of arrival. A cancellation fee of 2 nights will be charged for cancellations or change of dates made less than 30 days (but more than 7 days) prior to the date of arrival. Cancellations are not permitted within 7 days of the date of arrival—such cancellations or ‘no-shows’ will be charged the full amount of the booking.
CHRISTMAS SEASON POLICY:
For cancellations made less than 60 days (but more than 7 days) prior to arrival during the Christmas/New Year Season (December 23 – January 4) 50% of the total accommodation payment is forfeited plus the initial deposit.
A. All business at Stonefield Villa Resort is carried out in USD.
A. Yes, we provide transfers to and from Hewanorra International Airport (UVF) at the rate of $80 USD each way for 1 to 2 passengers (additional passengers are an additional $15). We also provide transfers to or from George Charles Airport (SLU) at a rate of $100 USD each way (additional passengers are an additional $20). Please contact us to arrange airport transportation in advance of your arrival.
A. We are about a 45-minute drive (27km) from Hewanorra International Airport. It’s an incredibly scenic drive that follows the coastline of the Caribbean Sea; however, roads along this route are winding and winds are often heavy, so be prepared for a ride that’s more turbulent than you might be used to on North American roads.
A. St. Lucia’s official language is English, but the prevailing language amongst the St. Lucian population is St. Lucian Creole French. Our resort staff are happy to communicate with you in English or French.
Dining & Drinks
A. Stonefield is not an ‘all-inclusive’ resort, however your stay does include a complimentary daily breakfast and a number of other perks and services beyond accommodation.
We also offer an all-inclusive package, head to our Special Offers page to learn more.
A. We offer complimentary cooked-to-order or à la carte breakfast, served daily at our Mango Tree Restaurant from 7:30am to 10:30am
A. Yes, we are happy to accommodate your dietary needs or restrictions—simply let us know upon check-in and be sure to alert your server before ordering. If your dietary restrictions are of a more serious medical nature, please contact us in advance of your stay to confirm that we can safely accommodate them.
A. Yes, we offer a separate vegetarian menu with options suitable for vegans. Learn More about Cuisine Options.
A. Mango Tree Restaurant is open for lunch and dinner from 11:00am to 9:30pm.
A. Come as comfortably as you want! There is no dress code at Mango Tree.
A. o Our talented top local chefs source as many ingredients as possible from local markets and from our onsite fruit and vegetable plots, allowing us to serve the absolute freshest plates and support our community.
A. We are happy to prepare your fresh catch however you like as part of your meal at Mango Tree.
A. Yes, each of our villas is comfortably air conditioned.
A. Yes, there is Wi-Fi access in your villa and throughout the resort. However, the bandwidth may not be equal to what you’re used to at home, so we recommend it only for essential tasks such as checking email or sending texts, allowing you to take a true break from fast-paced life to experience tropical relaxation.
A. Yes, every villa includes a private open-air shower. The climate here is warm enough that outdoor showering is generally comfortable all year round in most conditions.
A. Yes, we have both American (110 Volt) and UK (220 Volt) standard plug-ins. We also have adapters for our guests, just in case.
A. Each villa is equipped with a kitchenette that includes a fridge, coffeemaker, toaster, blender and electric kettle.
A. No. The majority of Stonefield Resort, including the villas, is a smoke-free environment. There is, however, a small smoker’s lounge located outside Mango Tree Restaurant.
A. No. In keeping with our mission of providing a rejuvenating escape into nature, most of our villas are not furnished with televisions, which the majority of our guests appreciate as they experience the relaxation of St. Lucia.
A. Yes, the tap water in every villa is filtered and safe to drink.
A. Yes, we offer room service with cuisine from our farm-to-table Mango Tree Restaurant.
A. Yes, depending on availability, we can offer villa upgrades.
A. We provide a personal mobile cell-phone for our guests to use for the duration of your stay. You can use it to connect to our resort from anywhere on the island to make dinner reservations, request transportation or inquire about activities. If you need to make a long-distance phone call, we also have a special calling package available.
A. We partner with retreat leaders throughout the year on a variety of experiences. Please contact us at 1-800-420-5731 for a list of retreats and space availability.
Weddings & Elopements
A. St. Lucian law requires couples to be present on the island for 3 working days (not including the day of arrival) before the wedding.
A. Yes, your St. Lucian marriage documents are legally binding and can be registered at your local courthouse.
A. Yes, we offer a gift registry that includes activities and adventures for the newlywed couple.
A. Yes, anyone is welcome to attend your celebration. For overnight accommodations, however, we are an adults-only resort. If your guests require kid-friendly accommodations, we would be happy to suggest some alternatives. Just give us call.
A. We do not require wedding guests to stay at the resort—they are welcome to stay wherever they like!
A. Yes, we welcome and can accommodate ceremonies from all traditions.
A. We are happy to arrange these services or you are welcome to bring your own vendors if you prefer.
A. Yes. Please use our wedding inquiry form to inquire about group bookings.
A. We are more than happy to provide decorations or, if you prefer, you can bring your own decorations. Please contact us to learn more about the decoration options we have available.
A. We are located just outside the town of Soufrière on the west coast of St. Lucia overlooking the Pitons, a UNESCO World Heritage Site. Our resort is situated on a lush, forested hillside, affording spectacular views, but our seclusion means that transportation to and from the resort property should generally be undertaken by car.
A. There are some beaches within walking distance of the resort; however, they require traversing some fairly steep roads, so we don’t recommend visiting them on foot unless you have a high level of fitness and a willingness to break a serious sweat! Instead, we recommend catching one of our daily shuttles to Sugar Beach and other popular beaches.
A. Yes, but these require walking a considerable distance. As with the beaches, we recommend arranging for vehicle transportation if you’re venturing into town.
A. If you’re interested in exploring the island of St. Lucia, there are many ways to get around, whether by bus, car rental, private taxi service, or boat. We would be happy to arrange transportation for you, so please get in touch with us to discuss your transportation needs.